Your Privacy Matters

We may collect the following categories of personal data:

• Account information (name, email, company details)
• Call metadata (timestamps, duration, routing data)
• Voice data (if AI voice agents or call recording are enabled)
• Usage analytics (feature usage, login activity)
• Technical data (IP address, browser type, device information)

We process personal data under the following legal bases as defined by the GDPR:

• Contractual necessity -- to deliver our telecom and AI services
• Legal obligations -- to comply with telecom regulations and tax law
• Legitimate interests -- for service improvement, fraud prevention, and analytics
• Consent -- where explicitly provided for marketing or optional features

Voice data may be processed by our AI systems for the following purposes:

• Real-time speech transcription and analysis
• Automated call routing and response generation
• Quality assurance and service optimization

Personal data is retained only as long as necessary for the purposes described in this policy, or as required by applicable law. Call records and metadata are retained in accordance with Dutch telecom regulations. Upon termination of services, data is deleted within 90 days unless a legal retention obligation applies.

We do not sell personal data. Data may be shared with:

• Sub-processors necessary for service delivery (hosting, telecom carriers)
• Legal authorities when required by law
• Affiliates within the Brite Telecom group

All sub-processors are bound by GDPR-compliant data processing agreements.

All data is hosted within the European Union. We do not transfer personal data outside the EU/EEA without appropriate safeguards such as Standard Contractual Clauses (SCCs) or an adequacy decision by the European Commission.

Under GDPR, you have the right to:

• Access -- request a copy of your personal data
• Rectification -- correct inaccurate or incomplete data
• Erasure -- request deletion of your data
• Portability -- receive your data in a structured format
• Objection -- object to processing based on legitimate interests
• Restriction -- request limited processing of your data

To exercise any of these rights, contact us at the address below.

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We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

For privacy-related inquiries: